Workfirst Level 1 in Retail

– India has the fifth largest retail industry in the world
– India's retail sector is expected to grow to about $ 900 billion by 2014, according to a report by global
consultancy and research firm PricewaterhouseCoopers
– Strong underlying economic growth, population expansion, the increasing wealth of individuals and the rapid
construction of organized retail infrastructure are key factors behind the forecasted growth.
– With the expanding middle and upper class consumer base, there will also be opportunities in India's
tier II and III cities.

Workfirst Level 1 in retail-WorkFirst Level 1 in retail educates a learner with basic knowledge & skills needed
for a career in retail.

This career program prepares them for a challenging & rewarding career in retail.

– Ensures a firm grasp on the basics of retail-Different store formats, day to day store operations ,
Visual merchandising, Billing and POS-Point of sale etc – Customer service in retail, complaint handling skills,
selling skills etc
– Separate modules on employability skills-Interview skills and resume writing
– Equips with specialized competencies to meet job requirements

Workfirst level 1 in Retail: 2.5 months… 106 hrs2 hours /day 5 days in a week

Syllabus-Workfirst level 1 in retail comprises of 3 units

Unit 1-Working in the retail sector-26 hrs
Unit 2-Customer service in the retail sector-32 hrs
Unit 3-Retail selling-36 hrs
Employability skills-10 hrs

A few learning outcomes from these units are as follows:

Know different retail stores/formats
Know about day to day store operations
Know the importance of customer service to a retail business
Be able to communicate with customers

The learners will be assessed on these learning outcomes with the help of assessments
outcomes which are mapped to the learning outcomes.

For eg:

Learning outcome-Be able to deal with a customer complaint Assessment outcomes-

• Demonstrate how to deal with a customer complaint

USP’s:

• International level retail certification
• Industry endorsed curriculum , developed by SME’s from US –customized to Indian market
• Placement assistance
• Hybrid training delivery model-ILT AND VSAT
• Participatory learning experience with role-plays , discussion points, group activities and field visits
  giving industry exposure
• Trainers with experience and expertise of Industry